1. Gästeführungen und Tagesreisen
- Für Gästeführungen und Tagesreisen stehen Ihnen hier unsere AGBs als Download zur Verfügung:
- Für Reiseleistungen im Sinne einer Pauschalreise stehen Ihnen hier unsere Reisebedingungen als Download zur Verfügung:
- Das Formblatt zur Unterrichtung des Reisenden bei einer Pauschalreise geht Ihnen bei Buchung separat per Email zu
- Der Sicherungsschein für Pauschalreisen geht Ihnen bei Buchung separat per Email zu
Dear English-Speaking Guests,
When booking a multiple day tour with hotels there is a Service Fee of 100 Euro due at the time of booking.
- The fee will be credited back to you when we successfully book a tour – you will then see a credit of 100€ on your invoice.
- If you decide to cancel your tour after we have confirmed it, the fee will not be refunded.
- If we cannot confirm a tour for you, we will issue a refund of 100€ to your credit card.
Downpayment / Full payment
At the time we confirm your tour we require a downpayment of 20%. The remaining amount is due 4 weeks prior to touring with us. If your tour is less than 4 weeks away the full amount is due at time of booking. In the case of vacation packages a non-refundable booking fee may be due. Payments can be made by credit card for an additional fee of 2.9%. We do not accept cash payments on the day of touring.
Credit Card Fees
Please note that both credit card charges and refunds incur a fee of 2,9%
Overview of our Cancellation Policy
You can cancel your tour at any time prior to the date of your tour(s). However, certain fees may apply upon cancellation as explained below. We require your cancellation notice in writing (email) in order to avoid misunderstandings. Phone calls and voice messages will not be accepted. Cancellation-date is the date we receive your written notice. Tour-date is the first day of your tour(s).
The following fees are calculated as a percentage of your tour cost:
- 20% regardless of cancellation-date (31 days prior or more)
- 25% if cancellation-date is 30 to 21 days prior to tour-date
- 40% if cancellation-date is 20 to 12 days prior to tour-date
- 70% if cancellation-date is 11 to 3 days prior to tour-date
- 90% if cancellation-date is 2 or less days prior to tour-date
- 90% in case of no-show
Change Fee for Rebooking & Changes
- A change fee of 125 Euro is due if rebooking or changes occur 10 or more days prior to tour start
- If rebooking occurs less than 10 days prior to tour start our regular cancelation fees apply
Please refer to the detailed terms and services which you can download from the links above (available in German only).
We strongly recommend you obtain a travel insurance policy in your country that will cover cancelations and interruptions of your trip, accidents or illnesses, emergency medical evacuation, loss of luggage or personal effects, and other coverage.